FAQ (Frequently Asked Questions)

  • How do I cancel my ACES Non-School Day registration?

    Sign into your account at mankato.ce.eleyo.com. Once you are logged in and viewing your dashboard, click on your child's name under "Your Accounts".

    Click on the contract you would like to remove the non-school day registration from under “Current and Upcoming Contracts”.

    Click "Remove" to cancel your child's pending non school day registration.

    Please note, if your non-school day has already been approved you will not be able to cancel your registration through your Eleyo account. To cancel a non-school day after approval, please contact the ACES Billing Office at (507) 387-5501 or email at aces@isd77.org. Care must be cancelled by the registration deadline in order to receive a refund.

  • How do I know my registration has been approved for an ACES Non-School Day?

    There are two ways to confirm that your non-school day registration has been approved. Once approved, you will receive a confirmation email.

    To check online, sign into your account at mankato.ce.eleyo.com. Once you are logged in and viewing your dashboard, click on your child's name under "Your Accounts".

    Then click your child’s contract under “Current and Upcoming Contracts” to view your approved non-school day registration.

  • How do I manage my ACES account? How do I access my tax statements?

  • How do I register my child for ACES Non-School Days?

    Sign into your account at mankato.ce.eleyo.com. Once you are logged in and viewing your dashboard, click on your child's name under "Your Accounts".

    Under “Account Management”, click the blue “Register Non-School Days” button.

    Select the child you would like to register and click continue.

    Follow the steps to complete non-school day registration.

    Once your registration has been submitted, you will receive a confirmation email stating your request has been received and is pending staff approval.

    You can also check your Eleyo account to confirm your registration was received.

  • How do I request a schedule change for ACES?

    There are two ways to request a schedule change: through your online account, or through a google form found on the ACES website. To request a change through your online account, sign into your ACES account at mankato.ce.eleyo.com. Once you are logged in and viewing your dashboard, click on your child's name under "Your Accounts".

    Click the blue button labeled “Change Schedule”.

    Enter the new schedule you are requesting and the date you would like the change to go into effect.

    Once submitted, you will see your pending request on your Eleyo account.

    *Please note, if invoicing for that month has been completed, the system will not let you choose any date prior to the first date of the following month. After submitting your request, contact the ACES Billing Office if you would like the change to go into effect before the date listed in the system.

  • How do I submit a vacation day for ACES?

    If your child does not need to attend on a scheduled day you can request a vacation day at ANY time through our vacation form found on the ACES website. This will result as a credit to your account within 5-7 business days.

  • How do I submit my Pick Your Days calendar?

    Sign into your account at mankato.ce.eleyo.com. Once you are logged in and viewing your dashboard, click on your child's name under "Your Accounts".

    Click on your child’s name under “Current and Upcoming Contracts”.

    Under “Contract Management”, click the blue “Change Schedule” button.

    Select the days you need care on the calendar (shown below in green).

    Click the blue button “Submit Contract Schedule Changes”.

    Once submitted, you will automatically be redirected and your submitted dates will be displayed in your account.

  • How do I withdraw my ACES contract?

    Sign into your account at mankato.ce.eleyo.com. Once you are logged in and viewing your dashboard, click on your child's name under "Your Accounts".

    Click on the contract you would like to withdraw under “Current and Upcoming Contracts”.

    Under “Contract Management, click the red button labeled “Withdraw Contract”.

    Enter your child’s last day of attendance. Contract withdrawals require a two week notice; the last date of attendance should be at least two weeks from the day the request is submitted.

    *Please note, if invoicing for that month has been completed, the system will not let you choose any date prior to the first date of the following month. After submitting your request, contact the ACES Billing Office if you would like to end your contract before the date listed in the system.


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